Privacy Policy

At TACTILEFABLE, we are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner. This policy outlines how TACTILEFABLE ("we", "our", or "us") collects, uses, and protects your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you visit or purchase through our website, we collect the following categories of personal data:

Personal & Contact Details: Your name, shipping address, billing address, email address, and phone number.
Payment Information: Payment details processed securely through third-party payment gateways (e.g., PayPal, Stripe). We do not store full credit card details on our servers.
Account & Order Data: Username, password, order history, and saved items.
Technical & Usage Data: Internet protocol (IP) address, browser type and version, time zone setting, location, device types, operating system, and interactions with our store.
Marketing & Communication Data: Your preferences in receiving marketing emails, newsletter subscriptions, and customer service records.

2. How We Use Your Personal Data

We only process your personal data where the law allows us to. Most commonly, we use your data for the following purposes:

Fulfilling Orders: Processing your purchases, managing shipping and deliveries, and handling returns or refunds.
Customer Support: Responding to your inquiries, order updates, and service requests.
Site Optimization & Security: Administering and protecting our website, preventing fraud, and analyzing customer browsing behavior to improve store user experience.
Marketing Communications: Sending you updates, discounts, and promotional offers (only if you have opted in). You can unsubscribe at any time.

3. Sharing Your Information

We do not sell your personal data. However, to provide our services, we share your data with essential third-party service providers, including:

E-commerce Platform & Tech Partners: SHOPLINE, hosting providers, and technical maintenance tools.
Payment Processors: Secure payment gateways to process transactions.
Logistics & Delivery Carriers: Postal services and couriers to deliver your orders.
Marketing & Analytics Partners: Advertising platforms (e.g., Meta/Facebook, TikTok, Google Analytics) to deliver relevant promotions and evaluate marketing performance.

4. International Data Transfers

Your information may be transferred to and processed in countries outside your home country/the European Economic Area (EEA). When we transfer your data internationally, we ensure adequate safeguards are in place (such as Standard Contractual Clauses) to protect your privacy rights.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, complete orders, resolve disputes, and comply with applicable legal obligations.

6. Your Rights

Depending on your location, you have the following rights regarding your personal information:

Right to Access: Request a copy of the personal data we hold about you.
Right to Correction: Request correction of any inaccurate or incomplete information.
Right to Erasure: Request deletion of your personal data under certain conditions.
Right to Restrict or Object: Object to or restrict the processing of your data (e.g., opt-out of marketing).
Right to Data Portability: Request the transfer of your data to another service provider.

7. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site performance, and assist with our promotional efforts.

8. Contact Us

If you have any questions, feedback, or complaints regarding this Privacy Policy or how your data is handled, please reach out to us at:

Store Name: TACTILEFABLE
Email: support@tactilefable.com