Refund & Return Policy

At TACTILEFABLE, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

1. Return Window

We accept returns within 30 days from the date you receive your item.

2. Return Eligibility

To be eligible for a return:

• The item must be unused, unwashed, unworn, and in the same condition as received.
• The item must be in its original packaging with all tags still attached.
• Proof of purchase (order confirmation or receipt) is required.

Note: Gift cards, clearance/final sale items, and undergarments/swimwear (for hygiene reasons) are non-returnable.

3. Return Process

1. Contact our support team at support@tactilefable.com with your order number and reason for return.
2. Once approved, our team will provide you with the return address and instructions.
3. Pack the item securely and ship it back using a trackable shipping method.

Unless the return is due to a defect or error on our part, customers are responsible for return shipping costs.

4. Refunds

Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed to your original method of payment within 5-10 business days.

5. Damaged or Defective Items

If you received a defective, damaged, or incorrect item, please contact us immediately at support@tactilefable.com with photos of the product and packaging so we can resolve the issue promptly.